TheBoujieBag — Terms of Service

1. Overview

These Terms of Service ("Terms") govern your use of the TheBoujieBag website and any purchase you make from us. TheBoujieBag is operated by [Your full legal name or business name], ABN [ABN], based in New South Wales, Australia ("we", "us", "our").

By visiting our site or placing an order, you agree to these Terms, our Shipping Policy, our Refund Policy and our Privacy Policy. If you do not agree, please do not use the site or place an order.

You must be at least 18 years old, or have the consent of a parent or guardian, to place an order. You agree not to use our products or site for any unlawful purpose.

2. How we fulfil orders (dropshipping)

We sell our products using a dropshipping model. We do not hold stock in our own warehouse. When you place an order, it is passed to our third-party supplier, who makes, packs and ships the item directly to you.

This means:

• Your order will usually be shipped from our supplier's facility, which may be overseas, not from Australia.
• Packaging, invoices or labels may show the supplier's details rather than our branding.
• Delivery times are longer than for locally stocked items (see Section 4).
• If you order more than one item, they may arrive in separate parcels on different days.
• Minor variations in colour, print placement or finish may occur between batches. Product photos are a guide and screens display colours differently.

Your contract of sale is with us, not the supplier. We remain responsible to you for your order and for honouring your rights under these Terms and the law.

3. Products, pricing and payment

All prices are listed in Australian dollars (AUD) and include GST where applicable. Prices may change at any time without notice, but the price you pay is the price shown at checkout when you place your order.

We try to describe and display products accurately, but we do not guarantee that every description, image or colour is error-free. If we make a clear pricing or listing error, we may cancel the order and refund you in full.

We may refuse or cancel any order, including orders that appear fraudulent, are placed by resellers, or exceed reasonable quantity limits. If we cancel a paid order, we will refund you in full to your original payment method.

Payment is processed securely through Shopify Payments and other providers shown at checkout. We do not store your full card details.

4. Shipping, delivery, customs and duties

Orders are usually processed within [1–3] business days. Estimated delivery is [7–20] business days after dispatch, depending on your location. These are estimates only, and delays caused by carriers, customs, weather or peak periods are outside our control.

You will receive a tracking number by email once your order ships. Please check that your shipping address is correct before paying. We are not responsible for parcels sent to an incorrect address you provided, but we will help where we can.

If your order has not arrived within [30] business days of dispatch, contact us and we will investigate with the carrier and offer a replacement or refund if it is confirmed lost.

We ship worldwide. Orders delivered outside Australia may attract import duties, taxes or customs fees. These are set by your country and are the buyer's responsibility unless stated otherwise at checkout. Refused parcels due to unpaid duties are not eligible for a refund of shipping costs.

5. 30-Day Faulty Item Guarantee

Our 30-Day Guarantee covers items that arrive with a significant manufacturing defect or serious damage. It is an extra promise from us and sits on top of, not in place of, your rights under the Australian Consumer Law (see Section 6).

You must contact us within 30 days of delivery. The guarantee covers items that:

• Arrive torn, ripped or with broken handles or seams
• Have a print that is badly smudged, peeling, missing or clearly misprinted
• Are so damaged or defective they cannot be used as a bag
• Are a different item from the one you ordered

The 30-Day Guarantee does not cover:

• Change of mind, or no longer wanting the item
• Choosing the wrong variant, colour or size
• Minor cosmetic variations such as small differences in colour, print alignment, loose threads or stitching texture
• Normal wear and tear, or damage from misuse, overloading, washing against care instructions, or accidents after delivery
• Shipping delays

If your claim is approved, we will offer a replacement or a refund to your original payment method. Change-of-mind returns are not accepted.

6. Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms, including the limits of our 30-Day Guarantee, excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or other law that cannot lawfully be excluded. Customers outside Australia may also have rights under their local consumer laws.

7. How to make a claim

1. Email us at [support@theboujiebag.com] within 30 days of delivery with your order number.
2. Include clear photos or a short video showing the fault or damage, plus a photo of the shipping label.
3. We will reply within [2–3] business days and tell you whether the claim is approved.
4. Because our items ship from our supplier, we may not need the item sent back. If we do ask for a return, we will give you the return address and cover return postage for approved faulty items.
5. Approved refunds are processed within [5–10] business days to your original payment method.

Please do not send items back without contacting us first, as unrequested returns may be sent to the wrong address and cannot be tracked.

8. General terms

Intellectual property. All content on this site, including text, logos, images, videos and design, belongs to us or is used with permission. You may not copy, reproduce or reuse it without our written consent.

Third-party links and services. Our site may link to third-party sites or use third-party tools. We are not responsible for their content, policies or practices.

User comments and reviews. If you submit reviews, photos or feedback, you allow us to use, edit and publish them in connection with our store. You must not submit anything unlawful, offensive or that infringes someone else's rights.

Limitation of liability. To the maximum extent permitted by law, and subject to Section 6, we are not liable for any indirect or consequential loss arising from your use of the site or our products. Where our liability cannot be excluded but can be limited, it is limited to replacing the goods, supplying equivalent goods, or refunding the price you paid.

Indemnity. You agree to indemnify us against claims arising from your breach of these Terms or misuse of our site.

Privacy. Your personal information is handled in line with our Privacy Policy. We share your name, address and contact details with our supplier and carriers only to fulfil and deliver your order.

Changes to these Terms. We may update these Terms at any time by posting the new version on this page. The Terms in force when you place an order apply to that order.

Severability. If any part of these Terms is found invalid, the rest remains in effect.

Governing law. These Terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of its courts.

Contact. Questions about these Terms can be sent to [support@theboujiebag.com].